On-demand webinar

Year in review:
What went wrong in CX?

Learn what went wrong in customer experience (CX) in 2024 and how to align your strategy with what customers truly want in 2025.

Watch the session now to:

Get an understanding of shifting consumer expectations.
Discover how AI and cloud-based platforms can transform CX.
Learn best practices for delivering personalized, seamless experiences.

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Overview

Customer expectations are constantly evolving, but not all businesses are keeping up. According to “The State of Customer Experience” report, 72% of consumers surveyed  value feeling understood when interacting with a preferred brand. Yet only 16% of CX leaders surveyed say they offer omnichannel service — a key to creating effortless and personalized experiences.

Are you meeting customer standards to drive loyalty?

Join Shep Hyken and Harry Folloder as they uncover key CX gaps from 2024 and share solutions from “The State of Customer Experience” report. Plus, you’ll learn how to align your strategy with what customers truly want.