When people and AI team up:
Empowered agents and supervisors for better CX outcomes

Genesys Cloud Copilots can drive: 

• Lower costs – Reduce staffing, training and operational expenses with automation. 

• Increased efficiency – Agents handle more interactions, supervisors spend less time on manual work, and quality assessments scale effortlessly. 

• Better decision-making – AI insights help leaders identify trends, gaps and opportunities, enabling smarter strategies. 

• Stronger employee and customer satisfaction – Happier agents deliver better customer experiences, leading to higher customer satisfaction and Net Promoter Scores. 

• Scalability without complexity – AI allows your business to expand seamlessly, adapting to growing customer demands. 

Genesys Cloud Copilots don’t just make tasks easier — they make customer interactions more meaningful, empower employees and drive better business outcomes.