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This summer, join Genesys for a compelling four-part webinar series exploring how artificial intelligence is redefining service delivery across the public sector. From education and healthcare to civic services, discover how organizations are using AI to improve engagement, streamline operations, and drive meaningful outcomes—even with limited resources.
What you’ll see:
1:00 PM – 2:00 PM
Join us for our first webinar on enhancing self-service with Genesys Cloud’s AI-powered Virtual Agents.
Why attend?
Speakers
Ryan Ondik
Sr. Solution Consultant - Public Sector
2:00 PM – 3:00 PM
Join us to learn how Agentic AI by Genesys can enhance the Patient Experience in Academic Medical Centers to streamline each phase of the patient care journey while also strengthening key capabilities and measures around Revenue Operations, Patient Satisfaction, and Health Outcomes.
Why attend?
Speakers
Julie Kim
Principal Solution Consultant
2:00 PM – 3:00 PM
In this session, we will review AI Experience Tokens – the new way to flexibly consume Genesys Cloud AI features.
Why attend?
Speakers
Adam Mautz
Principal Solution Consultant
2:00 PM – 3:00 PM
In this session we’ll explore Genesys Predictive Engagement and Genesys Predictive Routing, two powerful AI-driven tools that enhance customer experiences and agent efficiency.
Why attend?
Speakers
Sam Karras
Principal Solution Consultant
2:00 PM – 3:00 PM
A discussion about how states can offer an agentic experience and level up their virtual agents.
Why Attend?
Defining Genesys Agentic AI: Purpose-built for real-world public service
Clarify what Agentic AI truly means in the context of Genesys
Enable citizen-centric services without technical barriers
Explore how public sector teams can use Genesys AI Studio’s no-code tools to build and deploy virtual agents—empowering departments like DMV or Social Services to improve access for all citizens, including underserved populations.
Streamline government services with reusable AI workflows
AI Guides allow agencies to create standardized, reusable workflows that can be deployed across multiple departments—such as unemployment assistance, benefits eligibility, or permit processing—ensuring consistency, reducing duplication, and accelerating service delivery.
Building trust and scaling responsively with context-aware AI
We’ll explore how Genesys Agentic AI ensures consistent, policy-aligned responses by leveraging prior conversations—supporting transparency, auditability, and public trust—while also demonstrating how these capabilities scale securely to meet rising citizen demand during emergencies, seasonal surges, or new policy rollouts.
Putting it all together
We’ll conclude with a live demonstration that brings together everything we’ve covered—showing how a public sector team can design, deploy, and scale a Genesys Agentic AI solution to deliver real-time, policy-compliant citizen services.
Speakers
Ivory Dugar
Solution Consulting Expert
Kyle Edwards
Senior Solution Consultant
