On-demand webinar

Steps to build a business case that shows value

Get the essential components to building a compelling business case for making changes to your contact center technology

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In today’s experience economy, customer experience is becoming the main competitive differentiator for businesses. However, rigid legacy systems limit a company’s ability to remain agile and implement new strategies to support end-to-end customer engagement.

Join Giuliano da Silva, Senior Director, Value Center of Excellence; and Jon Capetz, Director, Value Center of Excellence as they cover the essential components of a compelling business case for transforming your contact center technology. During the session, they’ll share best practices; details on how to drive key conversations; tips for creating necessary alignment among stakeholders; and what agreements you’ll need to select a solution that fulfills your requirements, meets your business needs today and gives you the agility to exceed customer expectations tomorrow.