See Genesys Cloud in action: Salesforce Integrations

Give your agents the CRM database information they need to serve your customers – without having to move between applications. Eliminate the time spent changing from one application to another during an interaction that frustrates customers and puts you and your agents in a tough spot.

With the Genesys Cloud^TM solution, you can easily integrate with third-party applications like Salesforce so agents can reference customer information in the middle of an interaction — without leaving the platform.

During the July Genesys Cloud demo, learn more about the Salesforce integration, including:

• How to embed Genesys Cloud into Salesforce
• Screen-pop cases based on an IVR selection
• Logging new records into Salesforce or combining them with existing records
• Creating cases upon receipt of a customer email
• How to integrate with Salesforce Einstein (AI) for keyword FAQs from webchat interactions

Meet the Speaker