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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
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On-Demand Podcast
Government agencies saw a surge in constituent requests during the COVID-19 pandemic. Call center agents in particular had to handle this growth without a corresponding increase in resources.
Now agencies are using customer experience platforms that include emerging technologies like artificial intelligence and chatbots to improve communication and modernize their services. In our Industry Insights podcast, Dave York, SVP of Public Sector for Genesys, discusses how agencies are modernizing their engagement with citizens to meet immediate and long-term needs.
LISTEN NOW
David York
SVP, Sales – Government
Genesys
