CX Cloud from Genesys and Salesforce: Best practices from early adopters

Hear from adopters on how they’re leveraging the joint solution to simplify their tech stack, increase efficiency and enable agents with full customer context.

Customers expect consistency and personalization across channels. A recent study found that 86% believe a company is only as good as its service. To deliver this experience, your agents need a single view that unifies critical systems of customer engagement.

Genesys and Salesforce have partnered together to create a unified customer experience and relationship management solution grounded in AI that brings together the best of Contact Center as a Service and CRM software: CX Cloud from Genesys and Salesforce.

Join Kristie Mead, Director of Contact Center at Valley Strong Credit Union; Philip Hagenfeldt, Commercial System Lead at Benify; and Neil Armstrong, Senior Director of Product Architecture at Salesforce, to learn about the new partnership and jointly released solution; deep dive into the technical architecture; and discuss best practices with successful adopters. You’ll walk away with:

• Key recommendations from adopters to get started fast
• Quick wins the solution can solve for such as improving agent efficiency
• Strategies for improving agent efficiency and CX personalization