Demo video

Unified Experience from Genesys and ServiceNow

Align service teams across the customer journey, centralize routing and more

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Unite service teams and their work across departments

Meeting expectations and SLAs requires a unified experience for both your customers and employees. Give your customer service teams all the interaction controls and customer context they need in one unified, AI-powered desktop.

Watch the Unified Experience from Genesys and ServiceNow Demo now and see how you can consolidate and automate routing rules, service tasks and other workflows to speed time to resolution and improve data accuracy.

 

Benefits:

  • Enable cross-department collaboration by bringing together front-office interactions with middle- and back-office tasks
  • Increase agent efficiency and eliminate application switching
  • Enable personalization and improve customer satisfaction
  • Improve workforce utilization rates and lower staff requirements with unified forecasting and scheduling
  • Optimize customer journeys with data-driven insights
  • Consolidate systems and lower costs