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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
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Analyst Research Report
Genesys transforms customer and employee experiences across marketing, sales and service with Pointillist and Exceed.ai acquisitions
Today’s customers demand seamless and contextually relevant experiences. They expect brands to respond at the right time, through the right channel, and with the right messaging. To achieve this, brands need intelligent personalization.
Through the acquisition of Pointillist and Exceed.ai, Genesys will advance capabilities in the company’s Experience as-a-service market and transform customer and employee experiences across marketing, sales and service
In this analyst report, hear directly from a Genesys executive about how the company foresees the traditional contact center market evolving into an experience-as-a-service market and how recent acquisitions will advance their capabilities in the overall enterprise customer experience (eCX) market.
