Measure what matters: Employee satisfaction

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Building better relationships with your customers starts with employees. For call centers, there’s a direct correlation between their performance, job satisfaction and high turnover. Attrition is a costly part of doing business, but there’s plenty you can do to reduce it by understanding its causes in your organization.

Explore how to measure what employees are doing and how they feel about their work — and your organization. You’ll learn how to reveal insights about employee satisfaction by:

Identifying the ideal average handle time and its true impact
Capturing feedback at specific moments in time with surveys
Providing the right support to help employees improve service levels

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Measure what matters: Employee satisfaction