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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
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The days of using Net Promoter Score as the ultimate in measuring customer loyalty are fading fast. That’s because it gives you only a limited snapshot of a customer’s journey.
As digital channels multiply, so do consumer expectations for a great experience. Meeting those expectations requires more insight into their complete journeys across all the channels they engage on.
Focus on what matters to keep your customers loyal:
