Demo video

Virtual Agent

Discover how Genesys Cloud Virtual Agent provides automated self-service to your customers as if they’re dealing with a real person

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Provide humanlike self-service without monopolizing your agents’ time

Today’s customer expects a smoother, more streamlined experience than ever before. That doesn’t just mean when they’re talking to a human agent — self-service options like bots need to provide the same personalized, empathetic service a person would. Genesys Cloud Virtual Agent can do just that.

Watch the Genesys Cloud Virtual Agent demo and see how AI-powered Virtual Agents allow you to scale your services to deflect and automate routine tasks, answer common questions, and offer self-service options 24/7 so live agents can focus on more complex issues.

Highlights:

  • See how Virtual Agents increase customer service efficiency and enhance the customer experience.
  • Watch Virtual Agents provide self-service options that mimic the human experience without demanding time or attention from your personnel.
  • Learn how a Virtual Agent can remember customer details and provide a personalized experience, even across multiple interactions or touchpoints.