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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
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Market volatility isn’t easy to predict, yet its outcomes are profound. Many businesses are feeling the effects with call center agent attrition, in particular.
As self-service offloads simpler customer requests, agents increasingly focus on the more complex and challenging tasks. And in a tight labor market, those skills are harder to hire for. Keep the employees you have and keep them happy.
Review our recommendations for a successful workforce engagement strategy and learn how other businesses are winning at it.
