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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
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Customer interview
Learn how the ride share company uses Genesys Cloud to globally support 20,000 agents
By implementing the Genesys Cloud™ platform on a global scale, Uber can effectively support 20,000 agents in more than 60 countries.
To achieve this, Uber integrated its in-house customer care platform with Genesys Cloud. Deep use of APIs, Google DialogFlow and bots were crucial components to this seamless integration.
Customer story highlights
