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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
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Customer interview
Learn how Electrolux transformed its customer experience strategy with Genesys
Electrolux to transform its contact centers into care centers. This change reflected a shift in the company’s business model with the ultimate goal of getting closer to the end consumer. The company knew this move would require a new IT infrastructure and a new customer experience strategy.
Electrolux started on its omnichannel journey by replacing multiple legacy on-premises solutions with the Genesys Cloud™ platform. Now the company leverages Genesys Predictive Engagement, Google Cloud and an SAP integration.
This bold transformation led to improvements in first-contact rate, Net Promoter Scores and employee satisfaction.
Customer story highlights
