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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
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Supervisor copilot is an AI tool designed to aid supervisors in monitoring and managing the performance of agents in a contact center. It offers insights into call quality, agent productivity and customer satisfaction metrics. By analyzing interactions, it can identify coaching opportunities and recommend interventions to improve team performance and ensure compliance with service standards.
