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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
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An advancement in call routing, skills-based routing uses customer data and AI to match callers with agents best suited to address their needs. This method considers the agent’s skills and the nature of the request, enhancing customer satisfaction by providing more personalized and effective service.
