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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
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This is a sub-branch of natural language processing (NLP) that’s focused specifically on interpreting meaning, intent and context in human language — going beyond keyword detection and truly understanding it. In contact centres, NLU is key to accurately handling complex questions, improving virtual agent performance and ensuring customers get the right response more quickly.
