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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
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Genesys Knowledge Network
Use this all-in-one access point to find links to resources that improve your Genesys experience.
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In AI and contact center contexts, knowledge management refers to the systematic management of information and resources through AI to support agents and customers. This includes creating, curating and delivering the right information at the right time, improving resolution rates and self-service capabilities.
