Call a representative
Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
Start exploring Genesys today
Thank you for your interest
A Genesys representative will be in contact with you shortly.
Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
Careers
Join an inclusive team that believes in sincerity, fun and supporting each other while defining the future of customer experience.
Customer Support Portal
Submit new support tickets and track existing ones through a single, convenient site.
Genesys Knowledge Network
Use this all-in-one access point to find links to resources that improve your Genesys experience.
Thank you for requesting your demo
A Genesys representative will reach out to you shortly to get it scheduled.
Conversational intelligence involves analyzing customer and agent interactions — via voice or text — to extract insights on sentiment, intent and overall experience. By leveraging natural language processing (NLP), it identifies recurring themes, flags potential problems and uncovers training opportunities. Businesses can use conversational intelligence to optimize scripts, refine self-service tools and align support strategies with customer needs. It also helps measure agent performance and compliance by tracking key phrases or detecting emotional cues during interactions. Conversational intelligence provides data-driven recommendations that elevate service quality, reduce churn and foster continuous improvement throughout the organization.
