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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
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Using artificial intelligence (AI) to tailor experiences to individual customers. When an organization uses a modern customer experience (CX) platform with embedded AI capabilities, the organization can deliver truly personalized experiences at scale across its global regions. Not only can AI understand and predict a customer’s intent, but it can also help them reach a resolution faster; if an interaction requires human support, the AI can recognize this and pass all the conversational history and context to the agent.
