Call a representative
Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
Start exploring Genesys today
Thank you for your interest
A Genesys representative will be in contact with you shortly.
Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
Careers
Join an inclusive team that believes in sincerity, fun and supporting each other while defining the future of customer experience.
Customer Support Portal
Submit new support tickets and track existing ones through a single, convenient site.
Genesys Knowledge Network
Use this all-in-one access point to find links to resources that improve your Genesys experience.
Thank you for requesting your demo
A Genesys representative will reach out to you shortly to get it scheduled.
A large language model (LLM) is an AI system trained on extensive data to understand context, generate content and even hold humanlike conversations. Leveraging deep learning architectures, LLMs can predict the next word in a sequence or interpret complex questions. They enable advanced capabilities such as summarization, translation and content creation. Businesses use LLMs to power intelligent chatbots, assist agents in drafting responses and analyze social media sentiment. While LLMs have made significant strides in understanding nuance and context, they can still produce inaccuracies or biased outputs, and therefore should be closely monitored. Proper oversight and continual refinement ensure LLMs remain accurate and aligned with business goals.