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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
19 Chartley Avenue, London, England, NW2 7QY
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This type of artificial intelligence is trained on vast amounts of text data, enabling the technology to understand and generate human language. In a contact center context, LLMs power advanced capabilities like summarizing conversations, predicting customer intent and enabling natural-sounding virtual agents. These models learn from patterns in language and context, making them more effective as time goes on.
