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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 441276457000
International: +1 650 466-1100
Fax: +1 650 466-1260
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An Emergency Location Identification Number (ELIN) is a 10-digit Direct Inward Dialing (DID) number sourced from a local exchange carrier (LEC). Crucial to modern emergency response systems, an ELIN provides vital location information by pinpointing a caller’’s precise location during a 911 call, enhancing the efficacy of emergency services and improving their outcomes.
Instead of using the caller’’s regular phone number when they initiate an emergency call, the ELIN directs the call to the appropriate Public Safety Answering Point (PSAP) call center, where agents look up the caller’’s location in their database using the ELIN.